complaints procedure

Should you have any complaint regarding the administration of a particular case then in the first instance you should contact the Insolvency Practitioner who acts as office holder. Most complaints will be resolved at this stage. However if you remain unsatisfied you should provide full written details of your complaint, together with supporting documentation, to Mr Simon Blakey of Connect Insolvency Limited,30-32 Aston House, Redburn Road, Westerhope, Newcastle upon Tyne, NE5 1NB. (by telephone on 0191816 1416, or by email at info@connectinsolvency.com)who will independently review and respond to the matter. Whilst every endeavour will be made to try to resolve any issues that may arise, if any matter is not dealt with to your satisfaction then your complaint should be made to the Insolvency Complaints Gateway by visiting their website https://www.gov.uk/complain-about-insolvency-practitionerandcompleting and submitting their online form.